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To Outsource or Not to Outsource?

Updated: Apr 17, 2020

It’s been said that “for everything we don’t like to do, there’s someone out there who’s really good, wants to do it, and will enjoy it.

In a time where budgets are getting increasingly tight, businesses and organizations must look for a variety of ways to cut costs.

Sometimes this results in keeping fewer staff on board and having them “share” the duties needed to keep the business running; however, this may not be the best choice as those staff often are not properly trained or even willing to do the necessary work.

This is where outsourcing makes its grand entrance.

Outsourcing is defined by Wikipedia as "an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally." Hiring a freelancer or independent contractor is often another form of outsourcing duties.

Many businesses both small and large find outsourcing both valuable and beneficial because it allows them to do many things that they otherwise would not have been able to, including:

  • Freeing up their internal resources to focus on serving their clients

  • Meeting their sales goals

  • Increasing the level of customer service

  • Freeing up the amount of cash spent on salaries and benefits

  • Not having to worry about employee absenteeism or turnover

Not to mention, they can rest assured that the person performing the task has already been properly trained and is qualified to do the job.

If you are considering whether outsourcing is right for your business, ask yourself the following questions:

  • Do you often have to split time between serving your clients and performing other essential back-end duties?

  • Do you often have to refer to an outside resource for guidance and information?

  • Do you feel as though you don't have the right tools or resources to meet your business needs?

  • Are you spending too much money on in-house staff, but not getting the quality and efficiency that you desire?

If you answered “yes” to any of the above questions, outsourcing may be something worth looking into. It could save you lots of time, money, and frustration down the line.

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